Privacy Policy

1. Who we are

Cramlington Cleaning Solutions is a cleaning company based in Cramlington, Northumberland. We provide commercial cleaning, carpet cleaning, hard floor cleaning, end of tenancy cleaning and caravan & holiday home cleaning services across the North East of England.

For the purposes of UK data protection law, we are the data controller. You can contact us at:

• Email: via our contact form
• Phone: 01670 735497
• Address: Cramlington, Northumberland, NE23

2. What personal data we collect

We may collect the following personal data when you use our website or contact us:

• Contact information: your name, email address, phone number and any message you send via our contact form.
• Usage data: information about how you use our website, including your IP address, browser type, pages visited and time spent on pages (collected via analytics tools if enabled).
• Communications: records of any correspondence between us.

3. How we use your personal data

We use your personal data to:

• Respond to enquiries and provide quotes for our services.
• Arrange and carry out cleaning services you have booked.
• Improve our website and services.
• Comply with legal obligations.

We do not use your personal data for automated decision-making or profiling.

4. Legal basis for processing

We process your personal data on the following legal bases:

• Contract: where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: where we have a legitimate business interest in processing your data (for example, responding to enquiries), provided this does not override your rights.
• Legal obligation: where we are required to process your data to comply with the law.
• Consent: where you have given us clear consent to process your data for a specific purpose (for example, analytics cookies).

5. How long we keep your data

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data is typically retained for up to 2 years. Financial and contractual records may be retained for up to 7 years in line with HMRC requirements.

6. Who we share your data with

We do not sell, rent or trade your personal data. We may share your data with:

• Service providers: third-party companies that help us operate our website and business (for example, email delivery services), who are bound by data processing agreements.
• Legal authorities: where we are required to do so by law or in response to valid legal requests.

7. Cookies

Our website uses cookies. Please see our Cookie Policy for full details of the cookies we use and how to manage them.

8. Your rights

Under UK GDPR, you have the following rights:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to rectification: you can ask us to correct inaccurate or incomplete data.
• Right to erasure: you can ask us to delete your personal data in certain circumstances.
• Right to restrict processing: you can ask us to limit how we use your data.
• Right to data portability: you can ask us to provide your data in a structured, machine-readable format.
• Right to object: you can object to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in section 1. We will respond within one month.

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review this policy periodically.